TrailheadFishing OperationsProgram Planning
PL-03Exception

Resolve a Program Conflict

Let the best-ranked GC Lodge (the lodge's daily Guide Coordinator) of the lodges of the groups on a Beat resolve the shared conflict in mobile, with Head Guide as the final escalation.

Track

Program Planning

Phase

Exception

Starts with

A shared Beat conflict needs a human decision

Ends with

The current owner resolves the shared conflict or preserves its escalation

Use safe fixture data to verify both the coordinator-resolution and Head Guide escalation branches.

Before you start

Act as
The best-ranked Guide Coordinator of the test groups' lodges for that day
Starting state
Two Programs claim one capacity slot on the same Beat
Ranking
Active working guides have unique explicit ranks; rank 1 is highest

Run the scenario

  1. 1Guide CoordinatorTrailhead Mobile · Calendar

    Open the Program conflicts banner immediately before the calendar.

    Expected evidence

    The banner shows the open count, the header has no conflict icon, and the queue contains one shared conflict.

  2. 2Guide CoordinatorTrailhead Mobile · Resolve conflict

    Choose one Program, select an available Beat, review the exact change, and confirm.

    Expected evidence

    Trailhead rechecks live ownership and capacity, moves only the selected Program, notifies its guide, clears the shared conflict when capacity is restored, and makes ready any Program that was waiting only for the conflict.

  3. 3Guide CoordinatorTrailhead Mobile · Escalate conflict

    Repeat with the second fixture, choose Escalate to Head Guide, and provide a reason.

    Expected evidence

    The complete conflict stays blocked and ownership transfers to Head Guide; the original coordinator becomes read-only.

  4. 4Head GuideTrailhead Mobile · Escalated conflict

    Open the escalated item and make the final resolution.

    Expected evidence

    The audit identifies Head Guide as final decision-maker and no duplicate Program is created.

Scenario completed

The current owner resolves the shared conflict or preserves its escalation

Lodge/day duty
Not started→Guide Coordinator assigned · USD 30 accrued
Program conflict
Guide Coordinator owned→Resolved
Decision owner
Guide Coordinator→Head Guide
Escalated conflict
Blocked→Resolved

If it does not match

  • If the signed-in guide is not the best-ranked coordinator of the lodges of the groups on that Beat and day, resolution and escalation must remain unavailable.
  • If ownership, conflict revision, or destination capacity changed, keep the Programs blocked and refresh current data before another decision.