TrailheadGuide Accounts & PaymentsFuel coupons
FC-02Request and answer

Request a Fuel Coupon

A guide who needs fuel asks for a coupon from Trailhead Mobile. Operations is notified and answers by issuing coupons or declining with a reason. Either way the guide is told, and a guide never has more than one open request.

Track

Fuel coupons

Phase

Request and answer

Starts with

Guide needs fuel

Ends with

Coupon issued or request declined

Use a sample guide to verify one open request, issuing from it, and declining it.

Before you start

Participants
An authorized manager and a sample guide

Run the scenario

  1. 1GuideTrailhead Mobile · Profile > Account > Fuel coupons

    Tap Request fuel coupon, then tap it again.

    Expected evidence

    One request is open and the wallet shows Coupon requested; the second tap does not create another request.

  2. 2OperationsTrailhead · Operations > Fuel coupons > Requests

    Find the pending request and choose Issue coupon.

    Expected evidence

    The guide is already selected; after issuing, the request shows Issued and the coupon appears in the guide's wallet.

  3. 3OperationsTrailhead · Operations > Fuel coupons > Requests

    After the guide requests again, choose Decline, add a reason, and confirm Decline request.

    Expected evidence

    The request shows Declined, the guide is notified with the reason, and no coupon is created.

Scenario completed

Operations has issued a coupon or declined the request.

Fuel request
None open→Pending
Fuel request
Pending→Issued, with a new available coupon
Fuel request
Pending→Declined, with no coupon

If it does not match

  • If the request doesn't appear, clear the guide and date filters on Requests; open requests always show.
  • After a timeout, reopen the wallet before requesting again; the request may already be open.