A return is short, damaged, or uncertain. Inventory records what physically happened to every issued unit without turning that physical outcome into an automatic charge.
Track
Guest Gear
Phase
Return discrepancy branch
Starts with
Return reported with a discrepancy
Ends with
Every unit has a physical outcome
Ten units were picked up for several guests, but only some come back usable. Inventory allocates the full returned quantity across returned usable, returned for repair, returned unusable, missing, confirmed lost, or under review. Only usable units return to the company's shared availability; missing and under-review units come back to Inventory's list for a final outcome, and responsibility remains a separate decision.
Inventory reviews a reported guest gear return whose physical quantity or condition differs from a clean return.
The custody units move to return requested and remain unavailable until Inventory reviews them.
The review starts from the original custody record, so missing quantities cannot disappear from the return.
This is the key moment: returned usable, repairable, unusable, missing, confirmed lost, and under-review quantities must add up exactly to the quantity under review.
Usable units return to availability; repairable units move to service; unusable, missing, lost, and under-review units do not return to available stock.
Physical reconciliation can finish while responsibility remains not reviewed or pending financial review.
A guide debit requires its own authorized confirmation and cross-reference to the physical reconciliation.
Every issued unit remains traceable as usable, in service, disposed, missing, lost, or under review. Missing and under-review units return to Inventory's list for a final outcome; a later usable result restores availability once.
Reports the return of their guests' picked-up gear and provides known context outside the stock decision.
Reconciles every custody unit into an explicit physical outcome and keeps non-usable gear unavailable.
Reviews responsibility separately from physical disposition and leaves uncertain cases open.
Receives only a separately authorized financial outcome, never the raw return reconciliation.
Validates complete allocation and applies each inventory effect once, even after a retry.
Their guests' picked-up gear and the return status.
Why: Hand custody back for review without deciding inventory or financial outcomes.
Every issued quantity, six physical outcomes, remaining allocation, and the resulting inventory effect.
Why: Keep company-wide usable availability aligned with physical reality.
The physical result and a separate responsibility state.
Why: Investigate responsibility without blocking honest inventory disposition.
Only authorized financial movements with a reference to the physical reconciliation.
Why: Record financial truth without interpreting a physical return outcome.
Every issued unit gets one physical outcome; only returned-usable units restore availability, and no physical outcome creates an automatic charge.