TrailheadInventory & GearGuest Gear
DG-03Guest Gear Return

Guest Gear Return

The guest's guide reports each item as Good, Damaged or Lost, with a note and a photo when it isn't fine. Inventory's check alone releases usable stock.

Track

Guest Gear

Phase

Guest Gear Return

Starts with

Open Return gear

Ends with

Release only usable returns

You are here

DG-03
  1. DG-01Guest Gear Request
  2. DG-02Guest Gear Approval and Pickup
  3. DG-03Guest Gear Return

The situation

The guest's guide reports each item as Good, Damaged or Lost, with a note and a photo when it isn't fine. Inventory's check alone releases usable stock.

What starts it

Open Return gear

How it unfolds

GuideInventory
  1. 1

    Open Return gear

    Guide

    It lists every picked-up item your current guests still have, grouped by guest; every listed item is returned. Other guests' equipment stays unchanged.

  2. 2

    Mark each item and report

    Guide

    Each item starts as Good. Mark it Damaged, with a note and a photo, or Lost, with a note. There is no drop-off place to fill in. The report does not restore availability.

  3. 3

    Inspect the reported units

    Inventory

    Key moment: Inventory's check opens with the guide's report filled in, including notes and photos, and Inventory records its own verified outcome for each unit. A guide's report alone is not verified physical receipt.

  4. 4

    Release only usable returns

    Inventory

    Usable returns restore availability once. Repairable, unusable, missing, lost or under-review items remain unavailable and traceable; missing and under-review items return to Inventory's list for a final outcome. No automatic financial charge is created.

Who's involved

Guide

Acts on the guest equipment within their assigned responsibilities.

Inventory

Acts on the guest equipment within their assigned responsibilities.

What each person sees

Guide

Trailhead Mobile · CIS · Guest gear

Why: Report exact units; only Inventory-verified usable returns restore availability, once and without automatic charges.

Inventory

SettleWise · Inventory · Gear requests

Why: Report exact units; only Inventory-verified usable returns restore availability, once and without automatic charges.

The rule to remember

Report exact units; only Inventory-verified usable returns restore availability, once and without automatic charges.